1. Introduction
COMLIKER (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website (https://comliker.com/, the “Site”), as well as in the course of our business interactions (including order placement, product inquiries, and customer support).
By accessing the Site, engaging with our services, or providing personal information to us, you consent to the practices described in this Privacy Policy, as amended from time to time. We comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for EU residents and relevant Chinese data protection regulations.
2. What Personal Information We Collect
2.1 Information You Provide Voluntarily
We collect personal information that you choose to provide to us, including:
- Contact Information: Name, company name, email address, phone number, mailing address, and other contact details (e.g., WhatsApp/WeChat ID) when you inquire about products, request a quotation, place an order, or contact our customer support.
- Business Information: Company registration details, tax identification numbers, shipping/receiving addresses, and payment details (e.g., bank account information, letter of credit details) for order fulfillment and payment processing.
- Communication Data: Content of emails, calls, or chat messages between you and our team (e.g., product specifications, order requirements, warranty claims).
- User-Generated Content: Feedback, reviews, or testimonials you submit about our products/services (if you choose to provide your name/company affiliation).
2.2 Information Collected Automatically
When you access the Site, we may automatically collect non-identifiable or pseudonymous information through cookies and similar tracking technologies, including:
- IP address, browser type and version, device information (e.g., operating system, screen resolution);
- Pages of the Site you visit, time spent on the Site, and navigation patterns;
- Referral source (e.g., website that linked you to our Site).
This data is used solely to improve the functionality and user experience of the Site and does not identify you personally unless combined with other personal information.
3. How We Use Your Personal Information
We use your personal information for the following legitimate business purposes:
- Order Processing and Fulfillment: To process your orders, verify payment details, arrange shipping/delivery, and provide order status updates.
- Customer Support: To respond to your inquiries, resolve issues, process warranty claims, and provide post-sales support.
- Business Communications: To send you quotations, product catalogs, invoices, and updates related to your orders or our products/services (you may opt out of non-essential promotional communications at any time).
- Site Improvement: To analyze usage data, optimize the Site’s design and functionality, and ensure the security of our online services.
- Compliance with Legal Obligations: To comply with applicable laws, regulations, or legal processes (e.g., tax reporting, customs requirements, responding to lawful requests from authorities).
- Legitimate Business Interests: To manage our business relationships, prevent fraud or unauthorized activities, and maintain the integrity of our operations.
We will not use your personal information for any purpose not stated in this Privacy Policy without your prior consent.
4. Disclosure of Your Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your personal information only in the following circumstances:
- Service Providers: To third-party service providers who assist us with order fulfillment, shipping, payment processing, IT support, or marketing (e.g., logistics companies, payment gateways, email service providers). These providers are contractually obligated to protect your personal information and may only use it to perform services on our behalf.
- Legal Requirements: When required by law, regulation, court order, or government authority, or to protect our rights, property, or safety, or the rights/safety of others.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the successor entity (we will notify you of any such transfer and ensure the successor complies with this Privacy Policy).
- With Your Consent: With your explicit written consent to disclose information to a specific third party (e.g., your designated logistics partner or agent).
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Order/Transaction Data: Retained for 7 years after the completion of your transaction (to comply with tax and accounting regulations).
- Customer Support Data: Retained for 2 years after the resolution of your inquiry/claim.
- Site Usage Data: Retained in anonymized form for up to 1 year for analytics purposes.
Once the retention period expires, we will securely delete or anonymize your personal information to prevent identification.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure storage of electronic data (encrypted servers, access controls);
- Regular security audits and updates to our IT systems;
- Training for our staff on data protection practices;
- Restriction of access to personal information to authorized personnel only.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will promptly notify you and relevant authorities of any data breach if required by law.
7. Your Rights (For EU/EEA Residents and Other Eligible Users)
If you are a resident of the EU/EEA, or covered by applicable data protection laws (e.g., GDPR), you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal information.
- Right to Erasure: Request deletion of your personal information (where we no longer have a legal basis to retain it).
- Right to Restriction of Processing: Request that we limit the processing of your personal information (e.g., while we verify the accuracy of the data).
- Right to Data Portability: Request a copy of your personal information in a machine-readable format (where technically feasible).
- Right to Withdraw Consent: If you have provided consent for the processing of your personal information, you may withdraw it at any time (this does not affect the lawfulness of processing before withdrawal).
To exercise these rights, please contact us using the details in Section 9. We will respond to your request within 30 days (or as required by law) and may request proof of identity to verify your request.
8. Third-Party Links
The Site may contain links to third-party websites (e.g., logistics providers, payment gateways). This Privacy Policy does not apply to third-party sites, and we are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: manager@comliker.com
- Phone: +86 15989024320
- Address: No. 808, Building E1, Design Capital, No. 7 Hexian North Street, Helong Street, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on the Site with the updated “Last Updated” date, and will take effect immediately upon posting. Your continued use of the Site or engagement with our services after changes are made constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed of our data practices.
All Rights Reserved by COMLIKER
